Product Guarantee
At Palessio, we are committed to offering only the highest quality, 100%
authentic designer clothing. Each item in our collection is carefully curated from
trusted partners and official distributors, ensuring that every product is genuine, original, and meets the highest standards of craftsmanship.
We stand behind the authenticity and quality of every item we sell, and we guarantee that all our products are:
100% Authentic: We offer only genuine designer pieces sourced directly from official distributors and trusted suppliers.
Premium Quality: Every garment is made with the finest materials, ensuring long-lasting durability and timeless style.
Carefully Inspected: Each item undergoes thorough quality control to ensure it meets our rigorous standards before it reaches you.
If, for any reason, you are not completely satisfied with your purchase, we offer a
satisfaction guarantee. We believe in building lasting relationships with our
customers, and your happiness is our priority. Please refer to our Returns and Exchanges policy for more details on how we can assist you.
Your peace of mind is important to us. If you have any concerns regarding the
authenticity or condition of an item, our customer service team is always here to
help. At Palessio, we’re dedicated to ensuring that your shopping experience is
as smooth, secure, and enjoyable as possible.
What does the warranty cover?
The warranty covers defects that arise due to manufacturing or material flaws
and that are not caused by improper use or damage caused by the customer. If
you receive a defective product, we will replace it or issue a refund, depending on the situation.
How to file a complaint?
If you have received a defective product or have an issue with the item you ordered, please follow these steps:
Contact us – send an email to our customer service team, providing details about the defect.
Provide evidence – to process your complaint, please send photos of the product and packaging, along with a description of the issue.
Return the product – if the complaint is confirmed, we will provide instructions for returning the product. Return shipping costs may be covered by us,
depending on the specific case.
Warranty Period
The warranty for products purchased from our online store is 14 days from the
date of receipt. Within this period, you can file a complaint for defects that are not caused by improper use of the product.
What does the warranty not cover?
The warranty does not cover:
Improper use of the product (e.g., damage or storage under unsuitable conditions).
Issues arising from normal wear and tear of the product.
Replacement or Refund
Once your complaint is confirmed, we will offer you one of the following options:
Replacement of the product with a new one, if available.
Refund of the product’s value, if a replacement is not possible.
At Palessio, we believe in the quality of our products and are ready to provide you with full support in case of any issues. Thank you for trusting us!